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FAQ

FAQ

Find answers to our most frequently asked questions about ordering, payments, shipping and product support.

Account

Do I need to have an account to order?

No, you can also place an order as a guest.

What if I forgot my password?

On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.

What if I typed the wrong email address?

Please contact us so we can change your email address, name, and address. However, we cannot change your submitted order.

Payment & Currency

Are there any exchange rates?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

How secure is my online order?

When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Order Changes & Cancellations

How do I change or cancel my order?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after you receive an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed will be subject to a cancellation fee of USD 0.50 regardless of when the cancellation occurs (even if it is just a second later). Payment processors charge us this fee for every cancellation.

Please note that any orders that have already been packed or shipped cannot be cancelled.

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

Shipping & Delivery

How do I set my shipping address?

Since our website and service are based on English characters, including punctuation. If your address contains non-English letters, please replace them with similar English equivalents.

Can I change my shipping address after placing an order?

Your shipping address cannot be revised after the order has been processed or shipped. Please use your residential address rather than a vacation address, as we cannot predict how long customs may hold packages at the destination country.

When will my order arrive?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day. Tracking generally becomes available 24 hours after shipment. We are not responsible for delays caused by the customs department in your country.

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. You can track your order here.

Missing Items & Returns

What do I do if I have missing items in my order?

If something is missing, please contact us immediately:
Phone: 001-917-893-7520
Email: info@boomsfishing.com

If I buy something I don’t want, how can I return the item?

Please review our full refund policy. You can find the detailed return policy under our service page.